Subscription Policy

How Subscriptions Work

Subscriptions are automatically renewed according to your selected billing interval and the music service and subscription will be automatically delivered after each successful renewal.

For example, if you started a quarterly subscription, then the system will automatically charge your credit card each month and you will get the products delivered each quarter, prepaid, without the need to place the order by yourself!

Subscriptions & Orders

You can have more than 1 subscription - most of our customers do. You can subscribe to 1 or more same or different music service + subscription plans in the same order. However, we recommend creating a new order for each subscription. Here's why:

Managing Multiple Subscriptions & Orders

Subscriptions are attached to and managed per order. That is, if you have subscribed to 1 or more same or different music service + subscription plans in a single order, all the subscription plans contained in that order can be and are managed as a group and not individually. Alternatively, if you have subscribed to each service in a separate order, you will be able to manage each subscription individually. We strongly recommend creating a new order for each subscription.

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.

To access and manage your Subscription, just click on the My Account button below + from there the My Subscriptions button.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in My Account + My Subscriptions. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription from My Account + My Subscriptions, too. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.