Refund Policy

Digital Products & Subscriptions

ioB Service & Subscription Plans cannot be returned. They can be cancelled at any time. Refunds can be provided on a pro rata basis, and at the sole discretion of ioB. See our Subscription Policy for full details. Or contact ioB Priority Support.

ioB + Grace Digital Devices

ioB + Grace Digital are committed to providing you with supreme products and the highest quality customer service possible. Accordingly, we offer a full warranty and money-back guarantee on all Grace Digital sales of all items sold by ioB (subject to the conditions listed below).

Please read the following ioB + Grace Digital warranty and return information, and make your purchase of your Grace Digital from ioB with confidence.

In order to ensure the complete satisfaction of our customers, we are ready and waiting to serve you and answer any questions you may have regarding our products, return policies, or anything else related to our company. Please request ioB Priority Support for general information, software instructions, and product user guides. Don’t hesitate to call us at 888-688-5962.

30-Day Money Back Guarantee on New Grace Digital Items

All new items are shipped with a no-questions-asked, 30-day, money-back guarantee. If you are dissatisfied with your ioB + Grace Digital purchase for any reason, please request ioB Priority Support. Return shipping costs are the responsibility of the customer.

30-Day Money Back Guarantee on “Like New” and Refurbished Items

All “like new” and refurbished items are also shipped with a no-questions-asked, 30-day, money-back guarantee just like their brand-new counterparts. All refurbished ioB + Grace Digital devices are subject to a 10% restocking fee. If you are not satisfied with your “like new” ioB + Grace Digital purchase for any reason, request ioB Priority Support. Return shipping costs are the responsibility of the customer.

30-Day Money Back Guarantee on New Items

All new items are shipped with a 30-Day Money Back Guarantee – no questions asked. If you are dissatisfied with your purchase for any reason, please call ioB Customer Service at 888-688-5962 for a return authorization number. Return shipping costs are the responsibility of the returning party.

30-Day Money Back Guarantee on “Like New” Items

All “Like New” items are also shipped with a hassle-free, 30-Day Money Back Guarantee; however, “Like New” items are subject to a 10% restocking fee. If you are unhappy for any reason with your purchase of ioB + Grace Digital refurbished products, call ioB Customer Service at 888-688-5962. We will provide you with a return authorization number. Return shipping costs are the customer’s responsibility.

1 Year Warranty On New Items

ioB + Grace Digital offers a limited 1-year warranty on all its products with proof of purchase. Return shipping costs are the customer’s responsibility.

Unauthorized Online & Retail Sales

All new ioB + Grace Digital products are supported by a manufacturer’s limited warranty when purchased directly from ioB as an authorized Grace Digital online reseller. It is the responsibility of the customer to confirm that ioB was the point of purchase for your Grace Digital Audio (Grace Digital Inc.) products.

* Warranty details for new and refurbished products are subject to change without notification and are determined at the discretion of ioB and/or Grace Digital, Inc.